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Returns & Refunds

Simple, fair and fast

Last updated: October 23, 2026

We want you to love your purchase. If you are not completely satisfied, you can return it within 7 days of delivery.

Return conditions

  • The product is unused and in its original, undamaged packaging.
  • All accessories, manuals and gifts are included.
  • You have the original order number.

Non-returnable items

For hygiene and safety reasons, opened earbuds and installed screen protectors cannot be returned unless they are defective.

How to return

  1. Message us on WhatsApp with your order number.
  2. We arrange a pickup or give you the drop-off address.
  3. We inspect the item within 2 business days.

Refunds

Approved refunds are issued within 5–7 business days to your original payment method, or as store credit for Cash on Delivery orders.

Defective items & warranty

Defective products are repaired or replaced free of charge under the brand warranty. Send us a short video of the issue to speed things up.

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